Refund policy

30-day money-back guarantee

We want you to love SwiftSmile. If it isn't right for you, email us at support@swiftsmile.shop within 30 days of delivery with your order number and we'll refund you.

Unused items

If your SwiftSmile is unused and in its original packaging, we'll send you return instructions. Once the return arrives with us, we'll refund the full price of the item.

Used items

For hygiene reasons we can't resell a toothbrush that has been used, so you don't need to send a used SwiftSmile back. Just tell us why it didn't work for you. We may ask for a photo of the product, and then we'll refund you.

Faulty or damaged items

If your order arrives damaged, or develops a fault, contact us with a photo or short video and we'll send a replacement or give you a full refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Your right to cancel

As a UK customer you can also cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Our 30-day guarantee gives you longer than this.

Refunds

Refunds go back to your original payment method within 14 days of us approving them. Depending on your bank, it can take a few more days to appear.

Contact

Email support@swiftsmile.shop with any questions about returns or refunds.